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Digital reference services /

It has become increasingly common for libraries to provide a reference service which operates via e-mail or through online forms. This paper compares the performance of three digital reference services available on the World Wide Web, namely, AllExperts, Ask a Librarian, and Internet Public Library...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Otros Autores: Chowdhury, G. G. (Gobinda G.)
Formato: Electrónico eBook
Idioma:Inglés
Publicado: [Place of publication not identified] : Emerald, 2004.
Colección:Library review ; v. 53, no. 1.
Temas:
Acceso en línea:Texto completo

MARC

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245 0 0 |a Digital reference services /  |c guest Editor, Gobinda Chowdhury. 
260 |a [Place of publication not identified] :  |b Emerald,  |c 2004. 
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490 1 |a Library Review ;  |v vol. 53, no. 1 
500 |a Title from e-book title screen (viewed Sept. 3, 2005). 
504 |a Includes bibliographical references. 
505 0 |a Abstracts & keywords; Abstracts & keywords French; Abstracts & keywords German; Guest editorial; Evaluation of two library-based and one expert reference service on the Web; Digital reference services: how do the library-based services compare with the expert services?; How good are the free digital reference services? A comparison of library-based and expert services; Digital reference services for young library users: a comparison of four services. 
520 |a It has become increasingly common for libraries to provide a reference service which operates via e-mail or through online forms. This paper compares the performance of three digital reference services available on the World Wide Web, namely, AllExperts, Ask a Librarian, and Internet Public Library (a fourth service, Ask Bob, was included initially but eventually excluded). The online digital reference/''expert'' services are generally very effective; most provide an answer within three days, and include suggestions for sources of further information. Although the general response rate from al. 
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650 0 |a Electronic reference services (Libraries) 
650 0 |a Reference services (Libraries)  |x Information technology. 
650 0 |a Internet in library reference services. 
650 0 |a AskA services. 
650 6 |a Bibliothèques  |x Services de référence électroniques. 
650 6 |a Bibliothèques  |x Services de référence  |x Technologie de l'information. 
650 6 |a Internet dans les services de référence (Bibliothèques) 
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650 7 |a AskA services  |2 fast 
650 7 |a Electronic reference services (Libraries)  |2 fast 
650 7 |a Internet in library reference services  |2 fast 
650 7 |a Reference services (Libraries)  |x Information technology  |2 fast 
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