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The etiquette edge : the unspoken rules for business success /
Enhance working relationships to build career advantage!
| Clasificación: | Libro Electrónico |
|---|---|
| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
New York :
AMACOM, American Management Association,
©2005.
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| Temas: | |
| Acceso en línea: | Texto completo Texto completo |
Tabla de Contenidos:
- Title; Copyright; Contents; Acknowledgments; Introduction: The Case for Courtesy; The Value of Courtesy to Your Career; Who Can Use This Book?; How to Get the Most from This Book; Test Your Courtesy Quotient (CQ); Part 1: Everyday Courtesy as a Credibility Builder; Chapter 1: Twenty-First Century Manners: Can Courtesy Survive in the Brave New World?; The High Cost of Incivility; Taking Personal Responsibility; What's In It for You?; The Constantly Changing Rules; The Bottom Line; Action Plan; Chapter 2: Credibility: Creating It and Keeping It; Mastering the Art of Straight Talk.
- The Bottom LineAction Plan; Chapter 3: Develop Your Gratitude Attitude: Say "Thank You" and Mean It; When in Doubt; The Bottom Line; Action Plan; Chapter 4: I See What You're Saying: Are Your Unspoken Messages Telling on You?; What Exactly Is Nonverbal Communication?; The Power of Nonverbal Communication; Interpreting Nonverbal Communication; Courtesy Is as Courtesy Does; Synchronize Your Body Language; Common Body Language and Its Meaning; The Bottom Line; Action Plan; Chapter 5: What the %#*! & Is Going On Here? Should We Put a Leash on Our Language?; Obscenity Goes Mainstream.
- The Professional Cost of CursingIs Vulgarity a First Amendment Right?; The Bottom Line; Action Plan; Chapter 6: Tell Me Less: Some Things Are Better Left Unsaid; Rebuilding the Barriers at Work; Balancing Openness and Privacy; When You Are the Recipient of Unwanted Information; What You Don't Say Tells a Lot; The Bottom Line; Action Plan; Chapter 7: Praiseworthy Praise: Giving Compliments that Count; The Power of Praise; Giving Praise; Praise as Feedback; Accepting Praise; The Bottom Line; Action Plan; Chapter 8: What Did You Say? Developing Your Ability to Listen; Listen for Success.
- The Bottom LineAction Plan; Chapter 9: Convenience or Curse? Is It Time for a Cell Phone Reality Check?; Keep the Technology in Perspective; The Bottom Line; Action Plan; Chapter 10: Travel Courtesy: Don't Leave Home Without It; Keeping the Skies Friendly; Once You Land: Courtesy at Home or Abroad; The Bottom Line; Action Plan; Part 2: Best Behaviors at Work: Interacting with Bosses and Peers; Chapter 11: Terror on Both Sides of the Desk: Relieving Interview Stress; Guidelines for the Interviewee; Guidelines for the Interviewer; On Either Side of the Desk; The Bottom Line; Action Plan.
- Chapter 12: The New Job: Getting Started on the Right FootPlan for Success in a New Position; The Bottom Line; Action Plan; Chapter 13: Office Space: Make Working Together More Enjoyable and Productive; Be a Considerate Colleague; A Team Approach to a Harmonious Workplace; The Bottom Line; Action Plan; Chapter 14: E-Mail: Think Before You Send; E-Mail Can Be Tricky Business; Leverage the Advantages of E-Mail; The Bottom Line; Action Plan; Chapter 15: Using the Telephone Productively: Conversations, Teleconferencing, and Voice Mail Messaging; Telephone Basics.