Cargando…

Public Services Delivery.

The globalization of information--satellite TV, internet, phone and fax--serve to enhance citizens' awareness of their rights, obligations, options and alternatives and strengthens demands for greater accountability from the public sector. However, the power of accountability is significantly r...

Descripción completa

Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor Corporativo: World Bank
Otros Autores: Shah, Anwar
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Washington, D.C. : World Bank, ©2005.
Colección:Public sector governance and accountability series.
World Bank e-Library.
Temas:
Acceso en línea:Texto completo
Descripción
Sumario:The globalization of information--satellite TV, internet, phone and fax--serve to enhance citizens' awareness of their rights, obligations, options and alternatives and strengthens demands for greater accountability from the public sector. However, the power of accountability is significantly reduced if citizens are unable to measure their government's performance in a meaningful way, which is precisely the topic of this timely book. The abstract concept of "government performance" can only be an effective tool in public debate when there are concrete statistics measuring performance and benchma
Descripción Física:1 online resource (xxxviii, 219 pages) : illustrations
Bibliografía:Includes bibliographical references and index.
ISBN:9780821361405
0821361406
0821361414
9780821361412
1280168943
9781280168949
9786610168941
6610168946