Improving tourism and hospitality services /

This book analyses the nature and quality of service experiences for the tourism and hospitality industry's clients, its staff and others affected by its operations. It draws together several approaches for the study of tourist satisfaction, equating this with quality in tourism and hospitality...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Laws, Eric, 1945-
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Wallingford ; Cambridge, MA : CABI Pub., ©2004.
Temas:
Tourism.
Hospitality industry.
Consumer satisfaction.
Recreation.
Leisure Activities
Consumer Behavior
Accueil (Tourisme)
Consommateurs > Satisfaction.
Loisirs.
recreation.
SCIENCE > Earth Sciences > Geography.
TRAVEL > Budget.
TRAVEL > Hikes & Walks.
TRAVEL > Museums, Tours, Points of Interest.
TRAVEL > Parks & Campgrounds.
Management.
Marketing.
Tourist industry.
Recreation
Consumer satisfaction
Hospitality industry
Tourism
Acceso en línea:Texto completo
Tabla de Contenidos:
  • Service quality in tourism and hospitality
  • Tourism and hospitality service quality research
  • Analysing service experiences in tourism and hospitality
  • Tourism and hospitality service delivery systems
  • Service quality and tourist satisfaction
  • Marketing tourism and hospitality services
  • Improving tourism and hospitality service systems
  • The management of tourism and hospitality organizations.

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