|
|
|
|
LEADER |
00000cam a2200000 a 4500 |
001 |
EBOOKCENTRAL_ocm58547411 |
003 |
OCoLC |
005 |
20240329122006.0 |
006 |
m o d |
007 |
cr cnu|||unuuu |
008 |
050321s2004 enka ob 001 0 eng d |
040 |
|
|
|a N$T
|b eng
|e pn
|c N$T
|d OCLCQ
|d YDXCP
|d OCLCG
|d OCLCQ
|d CUV
|d OCLCQ
|d OTZ
|d OCLCQ
|d OCLCF
|d UIU
|d LLB
|d OCLCQ
|d N$T
|d OCLCQ
|d COO
|d EBLCP
|d DEBSZ
|d OCLCQ
|d D6H
|d CNNOR
|d MOR
|d CCO
|d PIFBR
|d ZCU
|d MERUC
|d OCLCQ
|d WY@
|d U3W
|d LUE
|d UUM
|d BRL
|d STF
|d OCLCQ
|d CEF
|d ICG
|d OCLCQ
|d TOF
|d AU@
|d OCLCQ
|d OCLCO
|d G3B
|d TKN
|d OCLCQ
|d LEAUB
|d DKC
|d OCLCQ
|d OCLCO
|d OCLCQ
|d OCLCA
|d INARC
|d OCLCO
|d OCL
|d OCLCQ
|d OCLCO
|d OCLCL
|
019 |
|
|
|a 671740042
|a 905848649
|a 923616188
|a 992070814
|a 1044163195
|a 1056323779
|a 1060822503
|a 1069348966
|a 1073047013
|
020 |
|
|
|a 0851990444
|q (electronic bk.)
|
020 |
|
|
|a 9780851990446
|q (electronic bk.)
|
020 |
|
|
|z 0851999956
|
020 |
|
|
|z 9780851999951
|
020 |
|
|
|z 0826468608
|
020 |
|
|
|z 9780826468604
|
029 |
1 |
|
|a AU@
|b 000061136586
|
029 |
1 |
|
|a DEBBG
|b BV044085088
|
029 |
1 |
|
|a DEBSZ
|b 449513475
|
035 |
|
|
|a (OCoLC)58547411
|z (OCoLC)671740042
|z (OCoLC)905848649
|z (OCoLC)923616188
|z (OCoLC)992070814
|z (OCoLC)1044163195
|z (OCoLC)1056323779
|z (OCoLC)1060822503
|z (OCoLC)1069348966
|z (OCoLC)1073047013
|
050 |
|
4 |
|a G155.A1
|b L385 2004
|
060 |
|
4 |
|a QT 250
|b L425 2004
|
072 |
|
7 |
|a SCI
|x 030000
|2 bisacsh
|
072 |
|
7 |
|a TRV
|x 033000
|2 bisacsh
|
072 |
|
7 |
|a TRV
|x 034000
|2 bisacsh
|
072 |
|
7 |
|a TRV
|x 016000
|2 bisacsh
|
072 |
|
7 |
|a TRV
|x 018000
|2 bisacsh
|
082 |
0 |
4 |
|a 910/.68
|2 22
|
049 |
|
|
|a UAMI
|
100 |
1 |
|
|a Laws, Eric,
|d 1945-
|1 https://id.oclc.org/worldcat/entity/E39PBJg8Bw3p3mMv9kvcKBrH4q
|
245 |
1 |
0 |
|a Improving tourism and hospitality services /
|c Eric Laws.
|
260 |
|
|
|a Wallingford ;
|a Cambridge, MA :
|b CABI Pub.,
|c ©2004.
|
300 |
|
|
|a 1 online resource (xviii, 203 pages) :
|b illustrations
|
336 |
|
|
|a text
|b txt
|2 rdacontent
|
337 |
|
|
|a computer
|b c
|2 rdamedia
|
338 |
|
|
|a online resource
|b cr
|2 rdacarrier
|
347 |
|
|
|a text file
|
347 |
|
|
|b PDF
|
504 |
|
|
|a Includes bibliographical references (pages 183-200) and index.
|
588 |
0 |
|
|a Print version record.
|
520 |
3 |
|
|a This book analyses the nature and quality of service experiences for the tourism and hospitality industry's clients, its staff and others affected by its operations. It draws together several approaches for the study of tourist satisfaction, equating this with quality in tourism and hospitality services. It examines situations that have caused problems resulting in customer dissatisfaction. Other examples show how some of the industry's most successful organizations succeed in providing profitable services that their customers enjoy. Also discussed is the significance of the marketing function in hospitality and tourism, particularly as it relates to customer expectations of service standards and consumer buying decisions. Other issues in the effective management of services are examined. The book has 8 chapters and a subject index. It also includes an appendix in the form of a set of slides for a management development workshop summarizing the main points in this book.
|
505 |
0 |
|
|a Service quality in tourism and hospitality -- Tourism and hospitality service quality research -- Analysing service experiences in tourism and hospitality -- Tourism and hospitality service delivery systems -- Service quality and tourist satisfaction -- Marketing tourism and hospitality services -- Improving tourism and hospitality service systems -- The management of tourism and hospitality organizations.
|
590 |
|
|
|a ProQuest Ebook Central
|b Ebook Central Academic Complete
|
650 |
|
0 |
|a Tourism.
|
650 |
|
0 |
|a Hospitality industry.
|
650 |
|
0 |
|a Consumer satisfaction.
|
650 |
|
0 |
|a Recreation.
|
650 |
|
2 |
|a Leisure Activities
|
650 |
|
2 |
|a Consumer Behavior
|
650 |
|
6 |
|a Accueil (Tourisme)
|
650 |
|
6 |
|a Consommateurs
|x Satisfaction.
|
650 |
|
6 |
|a Loisirs.
|
650 |
|
7 |
|a recreation.
|2 aat
|
650 |
|
7 |
|a SCIENCE
|x Earth Sciences
|x Geography.
|2 bisacsh
|
650 |
|
7 |
|a TRAVEL
|x Budget.
|2 bisacsh
|
650 |
|
7 |
|a TRAVEL
|x Hikes & Walks.
|2 bisacsh
|
650 |
|
7 |
|a TRAVEL
|x Museums, Tours, Points of Interest.
|2 bisacsh
|
650 |
|
7 |
|a TRAVEL
|x Parks & Campgrounds.
|2 bisacsh
|
650 |
|
7 |
|a Consumer satisfaction.
|2 cabt
|
650 |
|
7 |
|a Hospitality industry.
|2 cabt
|
650 |
|
7 |
|a Management.
|2 cabt
|
650 |
|
7 |
|a Marketing.
|2 cabt
|
650 |
|
7 |
|a Tourism.
|2 cabt
|
650 |
|
7 |
|a Tourist industry.
|2 cabt
|
650 |
|
7 |
|a Recreation
|2 fast
|
650 |
|
7 |
|a Consumer satisfaction
|2 fast
|
650 |
|
7 |
|a Hospitality industry
|2 fast
|
650 |
|
7 |
|a Tourism
|2 fast
|
758 |
|
|
|i has work:
|a Improving tourism and hospitality services (Text)
|1 https://id.oclc.org/worldcat/entity/E39PCG86Mcd3FG4KmjyqTdMJQq
|4 https://id.oclc.org/worldcat/ontology/hasWork
|
776 |
0 |
8 |
|i Print version:
|a Laws, Eric, 1945-
|t Improving tourism and hospitality services.
|d Wallingford ; Cambridge, MA : CABI Pub., ©2004
|z 0851999956
|w (DLC) 2004058218
|w (OCoLC)56482354
|
856 |
4 |
0 |
|u https://ebookcentral.uam.elogim.com/lib/uam-ebooks/detail.action?docID=3004489
|z Texto completo
|
938 |
|
|
|a EBL - Ebook Library
|b EBLB
|n EBL3004489
|
938 |
|
|
|a EBSCOhost
|b EBSC
|n 128355
|
938 |
|
|
|a Internet Archive
|b INAR
|n improvingtourism0000laws
|
938 |
|
|
|a YBP Library Services
|b YANK
|n 2344786
|
994 |
|
|
|a 92
|b IZTAP
|