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|a Martin, Dick,
|d 1946-
|1 https://id.oclc.org/worldcat/entity/E39PCjvF38fJdhGFPWvFyW6fC3
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|a Tough calls :
|b AT & T and the hard lessons learned from the telecom wars /
|c Dick Martin.
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|a New York :
|b AMACOM,
|c ©2005.
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|a 1 online resource (viii, 294 pages)
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|a Includes bibliographical references (pages 273-286) and index.
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|a Don't dance to the music of your own buzz -- Understand the power of symbols -- Take control -- Complete the CEO -- Expect the dumbing down of reality -- Work inside out toward your customers -- Don't let plugging leaks become an obsession -- Casting is everything -- Pay attention to the power of the few -- Don't confuse politics and public relations -- Say good-bye to the rah-rah brother- and sisterhood -- Stay off the treadmill of expectations -- It's okay to change your mind -- Credibility breaks all ties -- Reimagine your company's mission -- Practice ambidextrous leadership.
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|a Print version record.
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|a Annotation
|b Through good and bad, few companies have been so prominently and constantly in the public eye as AT & T. Unblinkingly honest, Tough Calls is an insider?s firsthand account of how AT & T tried to cope with fierce competition, economic turmoil, and intense media scrutiny. Tough Calls sheds new light on some of the telecom and media industries? most high-profile leaders as well as watershed events in AT & T?s recent history, including:* the 1996 layoff of 40,000 employees* CEO succession gone awry* ongoing battles with the Bells* more than $100 billion in acquisitions* AT & T?s second break-up in five years A cautionary tale that all businesses should heed, Tough Calls takes readers behind the scenes to show:* how the media decide what is business news on any given day* the outsized influence of small groups with big interests* how hardball public relations tactics can backfireTo be sure, AT & T retains its position as a key player in the ever-expanding telecommunications industry. But it has had to struggle to remain competitive. Tough Calls draws valuable business lessons from AT & T?s experience, and illuminates paths to take as well as those to avoid at all costs.
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|a Annotation.
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|a ProQuest Ebook Central
|b Ebook Central Academic Complete
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|a AT & T (Firm)
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|a Telecommunication
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|a Télécommunications
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|a BUSINESS & ECONOMICS
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|x Telecommunications.
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|1 https://id.oclc.org/worldcat/entity/E39PBJtxgQXMWqmjMjjwXRHgrq
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|i has work:
|a Tough calls (Text)
|1 https://id.oclc.org/worldcat/entity/E39PCGHph8BtTtH7R9Th6D96fC
|4 https://id.oclc.org/worldcat/ontology/hasWork
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|i Print version:
|a Martin, Dick, 1946-
|t Tough calls.
|d New York : AMACOM, ©2005
|z 0814472435
|w (DLC) 2004018451
|w (OCoLC)56192537
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