High tech, high touch : library customer service through technology /

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Ever-expanding technologies are raising the bar, as customers increasingly expect fast, sophisticated solutions and results in their interactions with the library. Drawing on their system of improved customer service available through technology, the authors show how automating traditional library s...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Jurewicz, Lynn
Otros Autores: Cutler, Todd
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Chicago : American Library Association, 2003.
Temas:
Libraries and the Internet.
Public services (Libraries) > Technological innovations.
Customer services > Technological innovations.
Library Web sites.
Bibliothèques et Internet.
Bibliothèques > Services aux usagers > Innovations.
Service à la clientèle > Innovations.
Sites Web de bibliothèques.
LANGUAGE ARTS & DISCIPLINES > Library & Information Science > General.
Customer services > Technological innovations
Libraries and the Internet
Library Web sites
Dienstverlening.
Bibliotheken.
Informatietechnologie.
Acceso en línea:Texto completo
Tabla de Contenidos:
  • Libraries on the Internet : rationale and issues
  • What libraries can learn from business
  • An automatic e-mail notification system
  • Dynamic Web-based event calendar with signup system
  • An online meeting room reservation system
  • Portals, gateways, and directories
  • Local history : online obituaries, photographs, and local newspaper articles
  • Online summer reading registration, tracking, and statistics
  • Providing online access to users without a library card
  • Stand-alone services : bookmarklets, proxy servers, and electronic reference
  • Marketing web-based library services.

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