Cargando…
High tech, high touch : library customer service through technology /
Ever-expanding technologies are raising the bar, as customers increasingly expect fast, sophisticated solutions and results in their interactions with the library. Drawing on their system of improved customer service available through technology, the authors show how automating traditional library s...
| Clasificación: | Libro Electrónico |
|---|---|
| Autor principal: | |
| Otros Autores: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Chicago :
American Library Association,
2003.
|
| Temas: | |
| Acceso en línea: | Texto completo |
MARC
| LEADER | 00000cam a2200000 a 4500 | ||
|---|---|---|---|
| 001 | EBOOKCENTRAL_ocm55696448 | ||
| 003 | OCoLC | ||
| 005 | 20240329122006.0 | ||
| 006 | m o d | ||
| 007 | cr cnu|||unuuu | ||
| 008 | 040622s2003 ilu ob 001 0 eng d | ||
| 040 | |a N$T |b eng |e pn |c N$T |d OCLCQ |d YDXCP |d OCLCQ |d TUU |d OCLCQ |d EBLCP |d E7B |d OCLCQ |d NLGGC |d OCLCQ |d AZK |d LOA |d AGLDB |d MOR |d PIFAG |d ZCU |d MERUC |d OCLCQ |d SAV |d OCLCQ |d WY@ |d U3W |d LUE |d OCLCF |d INARC |d STF |d WRM |d VTS |d COCUF |d NRAMU |d ICG |d INT |d VT2 |d TOF |d OCLCQ |d AU@ |d WYU |d G3B |d DKC |d OCLCQ |d K6U |d VLY |d OCLCO |d OCLCQ |d OCLCO |d OCLCL | ||
| 019 | |a 71802807 |a 531180124 |a 647667424 |a 650972975 |a 923564279 |a 929146276 |a 961492766 |a 962647192 |a 966147491 |a 988478571 |a 992002691 |a 1037944372 |a 1038561805 |a 1045578493 |a 1057950901 |a 1058970414 |a 1097100600 |a 1162211756 |a 1241772793 |a 1259158692 |a 1290059299 |a 1300439466 | ||
| 020 | |a 0838998526 |q (electronic bk.) | ||
| 020 | |a 9780838998526 |q (electronic bk.) | ||
| 020 | |z 9780838908600 | ||
| 020 | |z 0838908608 | ||
| 029 | 1 | |a AU@ |b 000051370069 | |
| 029 | 1 | |a AU@ |b 000066769891 | |
| 029 | 1 | |a DEBBG |b BV043093887 | |
| 029 | 1 | |a DEBBG |b BV044181863 | |
| 029 | 1 | |a DEBSZ |b 422382213 | |
| 029 | 1 | |a NZ1 |b 14971884 | |
| 035 | |a (OCoLC)55696448 |z (OCoLC)71802807 |z (OCoLC)531180124 |z (OCoLC)647667424 |z (OCoLC)650972975 |z (OCoLC)923564279 |z (OCoLC)929146276 |z (OCoLC)961492766 |z (OCoLC)962647192 |z (OCoLC)966147491 |z (OCoLC)988478571 |z (OCoLC)992002691 |z (OCoLC)1037944372 |z (OCoLC)1038561805 |z (OCoLC)1045578493 |z (OCoLC)1057950901 |z (OCoLC)1058970414 |z (OCoLC)1097100600 |z (OCoLC)1162211756 |z (OCoLC)1241772793 |z (OCoLC)1259158692 |z (OCoLC)1290059299 |z (OCoLC)1300439466 | ||
| 050 | 4 | |a Z674.75.I58 |b J87 2003eb | |
| 072 | 7 | |a LAN |x 025000 |2 bisacsh | |
| 082 | 0 | 4 | |a 025.5/24 |2 22 |
| 084 | |a 06.60 |2 bcl | ||
| 049 | |a UAMI | ||
| 100 | 1 | |a Jurewicz, Lynn. | |
| 245 | 1 | 0 | |a High tech, high touch : |b library customer service through technology / |c Lynn Jurewicz and Todd Cutler. |
| 260 | |a Chicago : |b American Library Association, |c 2003. | ||
| 300 | |a 1 online resource (viii, 142 pages) | ||
| 336 | |a text |b txt |2 rdacontent | ||
| 337 | |a computer |b c |2 rdamedia | ||
| 338 | |a online resource |b cr |2 rdacarrier | ||
| 347 | |a data file | ||
| 504 | |a Includes bibliographical references (pages 135-137) and index. | ||
| 505 | 0 | |a Libraries on the Internet : rationale and issues -- What libraries can learn from business -- An automatic e-mail notification system -- Dynamic Web-based event calendar with signup system -- An online meeting room reservation system -- Portals, gateways, and directories -- Local history : online obituaries, photographs, and local newspaper articles -- Online summer reading registration, tracking, and statistics -- Providing online access to users without a library card -- Stand-alone services : bookmarklets, proxy servers, and electronic reference -- Marketing web-based library services. | |
| 588 | 0 | |a Print version record. | |
| 520 | |a Ever-expanding technologies are raising the bar, as customers increasingly expect fast, sophisticated solutions and results in their interactions with the library. Drawing on their system of improved customer service available through technology, the authors show how automating traditional library services can decrease staff workloads while improving speed and access for customers. Real-life lessons and visual examples from libraries who have implemented these systems provide a customizable model for your library to achieve the same goals-from offering virtual library cards to online registration for library programs. High Tech, High Touch illustrates technical solutions that really work, inspired by effective customer service strategies used by businesses. These are unique technology solutions-based on digital libraries, portals, e-mail notifications, and database interfaces to the Web-to solve everyday public library problems. Supported by narrative descriptions and screen shots, this is a springboard for designing customized library systems that address unique local service issues. Library directors, branch managers, and department heads can automate the most tedious library tasks while improving customer service and saving staff time. | ||
| 546 | |a English. | ||
| 590 | |a eBooks on EBSCOhost |b EBSCO eBook Subscription Academic Collection - Worldwide | ||
| 590 | |a ProQuest Ebook Central |b Ebook Central Academic Complete | ||
| 650 | 0 | |a Libraries and the Internet. | |
| 650 | 0 | |a Public services (Libraries) |x Technological innovations. | |
| 650 | 0 | |a Customer services |x Technological innovations. | |
| 650 | 0 | |a Library Web sites. | |
| 650 | 6 | |a Bibliothèques et Internet. | |
| 650 | 6 | |a Bibliothèques |x Services aux usagers |x Innovations. | |
| 650 | 6 | |a Service à la clientèle |x Innovations. | |
| 650 | 6 | |a Sites Web de bibliothèques. | |
| 650 | 7 | |a LANGUAGE ARTS & DISCIPLINES |x Library & Information Science |x General. |2 bisacsh | |
| 650 | 7 | |a Customer services |x Technological innovations |2 fast | |
| 650 | 7 | |a Libraries and the Internet |2 fast | |
| 650 | 7 | |a Library Web sites |2 fast | |
| 650 | 1 | 7 | |a Dienstverlening. |2 gtt |
| 650 | 1 | 7 | |a Bibliotheken. |2 gtt |
| 650 | 1 | 7 | |a Informatietechnologie. |2 gtt |
| 700 | 1 | |a Cutler, Todd. | |
| 758 | |i has work: |a High tech, high touch (Text) |1 https://id.oclc.org/worldcat/entity/E39PCGqwD86WpvmyWjyGQ3dcdP |4 https://id.oclc.org/worldcat/ontology/hasWork | ||
| 776 | 0 | 8 | |i Print version: |a Jurewicz, Lynn. |t High tech, high touch. |d Chicago : American Library Association, 2003 |z 0838908608 |w (DLC) 2003010087 |w (OCoLC)52302153 |
| 856 | 4 | 0 | |u https://ebookcentral.uam.elogim.com/lib/uam-ebooks/detail.action?docID=3001675 |z Texto completo |
| 938 | |a EBL - Ebook Library |b EBLB |n EBL218930 | ||
| 938 | |a EBSCOhost |b EBSC |n 110047 | ||
| 938 | |a Internet Archive |b INAR |n hightechhightouc00jure | ||
| 938 | |a YBP Library Services |b YANK |n 2344729 | ||
| 994 | |a 92 |b IZTAP | ||