Tabla de Contenidos:
  • Contents
  • List of figures and tables
  • List of abbreviations
  • 1 What are HR shared services?
  • 2 Why introduce HR shared services?
  • 3 The big design decisions
  • 4 How to introduce shared services: the process steps to take
  • 5 The process of outsourcing
  • 6 Implementation
  • 7 Monitoring performance and evaluation
  • 8 Case study: the Royal Bank of Scotland Group
  • 9 Pitfalls and solutions
  • References
  • Index