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78 important questions every leader should ask and answer /
Annotation
| Clasificación: | Libro Electrónico |
|---|---|
| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
New York :
AMACOM,
©2002.
|
| Temas: | |
| Acceso en línea: | Texto completo Texto completo |
Tabla de Contenidos:
- How to Use This Book
- A Warning
- Introduction: Answers, You Want Answers
- The Power and Problem of Why?
- Questions Leaders Need to Ask Themselves
- What does leadership mean?
- How do you feel about being a leader?
- What do you want to be remembered for?
- Are you happy?
- What are you afraid of?
- Are you sure you want to ask questions?
- Questions Leaders Need to Ask Customers
- Why do you do business with us?
- Why do you do business with our competition?
- How and when have we made it hard for you to do business with us?
- What will you need from us in the future?
- If you were me, what's one thing you'd change about my organization?
- How can we effectively tell you that we're grateful for your business?
- Questions Leaders Need to Ask Employees About the Business
- How do we make money?
- How does your work contribute to our success?
- How could we save money?
- How could you make your job more effective?
- What's the most important thing you know about our customers?
- What's something we could offer to our customers?
- Who do you see as our competition, and what do you know about them?
- Deeper Questions Leaders Need to Ask Employees
- What gets in the way of your doing your job?
- What does our leadership team do that gets in the way of your doing your job?
- What's a recent management decision you didn't understand?
- How could we communicate management decisions more effectively?
- If you could change one thing about our organization's collective behavior, what would it be?
- What's a potential benefit we could offer that would be helpful to you?
- What is it like to work on a team in our organization?
- How do you feel at the start of your workweek?
- How do you feel at the end of your workweek?
- What volunteer work do you do?
- What makes you proud of working as a part of our organization?
- What's something you've learned in the past week?
- What brings you joy in your work?
- What do you do for the fun of it?
- What gives your life meaning?
- Questions to Ask in Special Situations
- Questions for New Employees
- Why did you decide to join our firm ... really?
- If you had to describe our organization in one word, what would that word be?
- What's a great question I could ask someone who's new to our organization?
- What questions can I answer for you?
- Questions for Coaching and Mentoring Sessions
- What are the strengths you bring to the workplace?
- What skills do you need to learn?
- What skills do you need to practice?
- Who in our organization do you need to know?
- What work would you like to be doing in five years?
- Questions for Newly Promoted Leaders
- Why do you think we made you a leader?
- What did the best leader you ever had do?
- What do you need to learn to be a great leader?
- How can we support you as you grow into this leadership position?
- Questions During a Crisis
- Are you all right?
- What do you need to know?
- What do you need?
- Questions Leaders Need to Answer
- What do you see happening in our organization over the next twelve months?
- What is the future of our industry?
- What gets you excited about the future?
- How do you learn about our customers?
- How do you know what I do in my job?
- How can I advance in our organization?
- How do you make decisions?
- How do you make time to think?
- What makes you angry in the workplace?
- How do you measure success?
- How do you re-ignite your enthusiasm for your job?
- What do you love about your job?
- What do you do just for fun?
- What gives your life meaning?
- Answers for Special Situations
- During a Business Crisis
- What's happening?
- What's going to happen next?
- What's going to happen to me?
- Am I going to have a job next month?
- What's the long-term impact of this crisis?
- During a Merger or Acquisition
- What's going to change? What's going to happen to my job?
- Who will be my leader?
- Will our values last?
- During the Personal Crisis of an Employee
- What will the organization do to support me? What are my benefits? What will this mean for my career?
- Delivering Tough Answers
- Answering when the answer is I don't know
- Answering when the answer is No
- Answering when there isn't an answer
- Answering when you can't answer
- Answering when no one wants to hear the answer
- Answering a question that's just too personal
- Conclusion: Some Final Questions
- Appendix: Good Questions from Other Leaders.