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|z 9789586487290
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|z 9586487296
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|a (OCoLC)847722285
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|a DGITA
|b eng
|e pn
|c DGITA
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|a HF5415.5 eBook
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| 100 |
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|a Vargas Quiñones, Martha Elena.
|
| 245 |
1 |
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|a Calidad y servicio :
|b conceptos y herramientas /
|c Martha Elena Vargas Quiñones, Luzángela Aldana de Vega.
|
| 250 |
|
|
|a 2. ed.
|
| 260 |
|
|
|a Chía, Cundinamarca, Colombia :
|b Universidad de La Sabana ;
|a [Bogota] :
|a Ecoe Ediciones,
|c 2011.
|
| 300 |
|
|
|a 1 online resource (ix, 205 pages) :
|b ill.
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| 336 |
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|
|a text
|b txt
|2 rdacontent
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| 337 |
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|a computer
|b c
|2 rdamedia
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| 338 |
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|a online resource
|b cr
|2 rdacarrier
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| 490 |
1 |
|
|a Colección textos universitarios. Area administración.
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| 504 |
|
|
|a Includes bibliographical references (p. 197-205).
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| 650 |
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0 |
|a Quality control
|v Handbooks, manuals, etc.
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| 650 |
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0 |
|a Customer services
|v Handbooks, manuals, etc.
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| 650 |
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|a Consumer satisfaction
|v Handbooks, manuals, etc.
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| 655 |
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|a Electronic books.
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| 700 |
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|
|a Aldana de Vega, Luz Angela.
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| 791 |
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|a Digitalia (Firm),
|e distributor.
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| 830 |
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|a Colección textos universitarios
|p Area administración.
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| 793 |
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|g Digitalia eBook Collection:
|a Universidad de La Sabana.
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|u https://digitalia.uam.elogim.com/a/18577/
|z Texto completo
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| 910 |
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|a Premium Collection: 2007-2012
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