Exploring Politeness in Business Emails : A Mixed-Methods Analysis /

Exploring Politeness in Business Emails explores the contextual complexities of workplace emails by comparing British English and Peninsular Spanish directive speech events and systematically assessing the impact of contextual factors. Through a combination of qualitative and quantitative methods of...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Freytag, Vera (Autor)
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Bristol ; Blue Ridge Summit : Multilingual Matters, [2019]
Colección:Language at Work
Temas:
Business ethics.
Commercial correspondence.
BUSINESS & ECONOMICS / Business Communication / General.
CMC.
Politeness.
business communication.
business emails.
computer-mediated communication.
cross-cultural pragmatics.
directives.
workplace discourse.
Acceso en línea:Texto completo
Texto completo
Tabla de Contenidos:
  • Frontmatter
  • Contents
  • Tables and Figures
  • Abbreviations
  • 1. Directive Speech Events in Business Emails
  • 2. A Mixed-Method Approach to the Analysis of Speech Events
  • 3. A Cross-Cultural Analysis of English and Spanish Email Directives
  • 4. The Contextual Complexity of Email Directives
  • 5. The Study of Politeness in Business Emails: Concluding Observations
  • Appendices
  • References
  • Index

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