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On the Front Line : Organization of Work in the Information Economy /
The importance of customer service is widely emphasized in business today. This book offers the first comprehensive analysis of the organization and dynamics of front-line work. The volume is based on a four-year study of over a thousand employees and eight leading companies in the United States, Au...
| Autores principales: | , , |
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| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Ithaca, NY :
Cornell University Press,
[2018]
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| Colección: | Cornell International Industrial and Labor Relations Reports
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| Temas: | |
| Acceso en línea: | Texto completo Texto completo |