Unmanageable Care : An Ethnography of Health Care Privatization in Puerto Rico /

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In Unmanageable Care, anthropologist Jessica M. Mulligan goes to work at anHMO and records what it's really like to manage care. Set at a health insurancecompany dubbed Acme, this book chronicles how the privatization of the healthcare system in Puerto Rico transformed the experience of accessi...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Mulligan, Jessica M. (Autor)
Formato: Electrónico eBook
Idioma:Inglés
Publicado: New York, NY : New York University Press, [2014]
Temas:
Health care reform > Puerto Rico.
Medical care > Puerto Rico.
Medical policy > Puerto Rico.
Privatization > Puerto Rico.
SOCIAL SCIENCE / Anthropology / Cultural & Social.
Acceso en línea:Texto completo
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Tabla de Contenidos:
  • Frontmatter
  • Contents
  • Acknowledgments
  • Introduction. Learning to manage
  • Part I. Elements of a system
  • 1. A history of reform: colonialism, public health, and privatized care
  • 2. Regulating a runaway train: everyone is replaceable
  • 3. New consumer citizens: life histories
  • Part II. The business of care: market values and management strategies
  • 4. Quality: managing by numbers
  • 5. Complaints: the wrong glucometer . . . again!
  • 6. Market values: partnering and choice
  • Conclusion. Ungovernability as market rule
  • Appendix 1. A methodological appendix
  • Appendix 2. Interview descriptions
  • Notes
  • Works cited
  • Index
  • About the author

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