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The Tyranny of Metrics /

How the obsession with quantifying human performance threatens business, medicine, education, government-and the quality of our livesToday, organizations of all kinds are ruled by the belief that the path to success is quantifying human performance, publicizing the results, and dividing up the rewar...

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Detalles Bibliográficos
Clasificación:	Libro Electrónico
Autor principal:	Muller, Jerry Z. (Autor)
Formato:	Electrónico eBook
Idioma:	Inglés
Publicado:	Princeton, NJ : Princeton University Press, [2019]
Temas:	Organizational effectiveness > Measurement. Performance standards. BUSINESS & ECONOMICS / Management. Abstract knowledge. Embracing the Fog of War. From Higher Aims to Hired Hands. KPI. Mass Flourishing. No Child Left Behind. accountability. balanced scorecard. behavioral systems analysis. competitive advantage. formulaic knowledge. higher education. innovation. key performance indicators. metric fixation. organizational complexity. pay for performance. pay-for-performance. performance effects. performance measurement. performance problem. productivity. time loss. transparency. value-added testing.
Acceso en línea:	Texto completo Texto completo

Tabla de Contenidos:

Frontmatter
Contents
Preface to the Paperback
Introduction
I. THE ARGUMENT
1. The Argument in a Nutshell
2. Recurring Flaws
II. THE BACKGROUND
3. The Origins of Measuring and Paying for Performance
4. Why Metrics Became So Popular
5. Principals, Agents, and Motivation
6. Philosophical Critiques
III. THE MISMEASURE OF ALL THINGS? Case Studies
7. Colleges and Universities
8. Schools
9. Medicine
10. Policing
11. The Military
12. Business and Finance
13. Philanthropy and Foreign Aid
EXCURSUS
14. When Transparency Is the Enemy of Performance: Politics, Diplomacy, Intelligence, and Marriage
IV. CONCLUSIONS
15. Unintended but Predictable Negative Consequences
16. When and How to Use Metrics: A Checklist
Acknowledgments
Notes
Index

The Tyranny of Metrics /

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