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Dead Reckoning : Air Traffic Control, System Effects, and Risk /
Vaughan unveils the complicated and high-pressure world of air traffic controllers as they navigate technology and political and public climates, and shows how they keep the skies so safe. When two airplanes were flown into the World Trade Center towers on September 11, 2001, Americans watched in un...
| Clasificación: | Libro Electrónico |
|---|---|
| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Chicago :
University of Chicago Press,
[2021]
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| Temas: | |
| Acceso en línea: | Texto completo |
MARC
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| 100 | 1 | |a Vaughan, Diane, |e author. |4 aut |4 http://id.loc.gov/vocabulary/relators/aut | |
| 245 | 1 | 0 | |a Dead Reckoning : |b Air Traffic Control, System Effects, and Risk / |c Diane Vaughan. |
| 264 | 1 | |a Chicago : |b University of Chicago Press, |c [2021] | |
| 264 | 4 | |c ©2021 | |
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| 505 | 0 | 0 | |t Frontmatter -- |t Contents -- |t Figures and Tables -- |t PART I Beginnings -- |t 1. Dead Reckoning -- |t 2. History as Cause -- |t PART II. Producing Controllers -- |t Introduction -- |t 3. From Skill Acquisition to Expertise -- |t 4. Embodiment -- |t PART III. Boundary Work -- |t Introduction -- |t 5. Boston Center and Bedford Tower -- |t 6. The Terminal -- |t PART IV. Emotional Labor, Emotion Work -- |t Introduction -- |t 7. Mistake and Error -- |t 8. Risk and Stress -- |t PART V. "That Little Frisson of Terror" -- |t Introduction -- |t 9. September 11 -- |t 10. The War on Terror -- |t 11. Symbolic Boundaries -- |t PART VI. System Effects, Boundary Work, and Risk -- |t Introduction -- |t 12. The Age of Automation -- |t 13. Continuities, Change, and Persistence -- |t Acknowledgments -- |t Notes -- |t Bibliography -- |t Index |
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| 520 | |a Vaughan unveils the complicated and high-pressure world of air traffic controllers as they navigate technology and political and public climates, and shows how they keep the skies so safe. When two airplanes were flown into the World Trade Center towers on September 11, 2001, Americans watched in uncomprehending shock as first responders struggled to react to the situation on the ground. Congruently, another remarkable and heroic feat was taking place in the air: more than six hundred and fifty air traffic control facilities across the country coordinated their efforts to ground four thousand flights in just two hours-an achievement all the more impressive considering the unprecedented nature of the task. In Dead Reckoning, Diane Vaughan explores the complex work of air traffic controllers, work that is built upon a close relationship between human organizational systems and technology and is remarkably safe given the high level of risk. Vaughan observed the distinct skill sets of air traffic controllers and the ways their workplaces changed to adapt to technological developments and public and political pressures. She chronicles the ways these forces affected their jobs, from their relationships with one another and the layouts of their workspace to their understandings of their job and its place in society. The result is a nuanced and engaging look at an essential role that demands great coordination, collaboration, and focus-a role that technology will likely never be able to replace. Even as the book conveys warnings about complex systems and the liabilities of technological and organizational innovation, it shows the kinds of problem-solving solutions that evolved over time and the importance of people. | ||
| 538 | |a Mode of access: Internet via World Wide Web. | ||
| 546 | |a In English. | ||
| 588 | 0 | |a Description based on online resource; title from PDF title page (publisher's Web site, viewed 01. Dez 2022) | |
| 650 | 0 | |a Air traffic control. | |
| 650 | 0 | |a Air traffic controllers. | |
| 650 | 7 | |a SOCIAL SCIENCE / General. |2 bisacsh | |
| 653 | |a aviation, aeronautics, airplane, plane, flight, faa, controller, history, infrastructure, organization, technologies, jet, congestion, patco, conflict, decline, repair, strike, natca, airspace, tower, terminal, tracon, radar, september, attacks, war, policing, restrictions. | ||
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