Measuring Quality : Performance Measurement in Libraries. 2nd revised edition /

The first edition of this handbook appeared in 1996 and dealt with academic libraries. It gained wide acceptance and was translated into five other languages.After ten years the new edition widens the perspective to public libraries and adds indicators for electronic services and cost-effectiveness....

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Poll, Roswitha
Otros Autores: Te Boekhorst, Peter
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Berlin ; Boston : K.G. Saur, [2008]
Edición:2nd rev. ed.
Colección:IFLA Publications ; 127
Temas:
Academic libraries > Evaluation.
Public libraries > Evaluation.
Bibliothèques universitaires > Évaluation.
Bibliothèques publiques > Évaluation.
LANGUAGE ARTS & DISCIPLINES / Library & Information Science / General.
Acceso en línea:Texto completo
Tabla de Contenidos:
  • Frontmatter
  • CONTENTS
  • PREFACE
  • 1. The role of performance indicators in quality management
  • 2. Indicators of impact or outcome
  • 3. Overview of the indicators
  • 4. Description of the indicators
  • 5. List of indicators
  • Backmatter

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