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170125s2008 gw ob 000 0 eng d |
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|a DEGRU
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|a 9783598440281
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|a 3598440286
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|a 10.1515/9783598440281
|2 doi
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|a (OCoLC)979739116
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|a Z675.U5
|b P78 2007eb
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|a LAN025000
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|a 027.7
|2 22
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|a UAMI
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|a Poll, Roswitha.
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|a Measuring Quality :
|b Performance Measurement in Libraries. 2nd revised edition /
|c Roswitha Poll, Peter te Boekhorst.
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|a 2nd rev. ed.
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|a Berlin ;
|a Boston :
|b K.G. Saur,
|c [2008]
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|c ©2007
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|a 1 online resource
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|a text
|b txt
|2 rdacontent
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|a computer
|b c
|2 rdamedia
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|a online resource
|b cr
|2 rdacarrier
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|a text file
|b PDF
|2 rda
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|a IFLA Publications ;
|v 127
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|t Frontmatter --
|t CONTENTS --
|t PREFACE --
|t 1. The role of performance indicators in quality management --
|t 2. Indicators of impact or outcome --
|t 3. Overview of the indicators --
|t 4. Description of the indicators --
|t 5. List of indicators --
|t Backmatter
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|a In English.
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|a Online resource; title from PDF title page (publisher's Web site, viewed Jan. 23, 2017).
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|a The first edition of this handbook appeared in 1996 and dealt with academic libraries. It gained wide acceptance and was translated into five other languages.After ten years the new edition widens the perspective to public libraries and adds indicators for electronic services and cost-effectiveness. The handbook has been considerably enlarged, from 17 to 40 indicators. It gives practical help by showing examples of possible results for each indicator. The handbook is intended as practical instrument for the evaluation of library services. Although it aims specifically at academic and public libraries, most indicators will also apply to all other types of libraries.
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|a De Gruyter Online
|b De Gruyter Open Access eBooks
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650 |
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|a Academic libraries
|x Evaluation.
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650 |
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|a Public libraries
|x Evaluation.
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650 |
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|a Bibliothèques universitaires
|x Évaluation.
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|a Bibliothèques publiques
|x Évaluation.
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|a LANGUAGE ARTS & DISCIPLINES / Library & Information Science / General.
|2 bisacsh
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650 |
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|a Academic libraries
|x Evaluation.
|2 fast
|0 (OCoLC)fst00795036
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650 |
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|a Public libraries
|x Evaluation.
|2 fast
|0 (OCoLC)fst01082682
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|a Te Boekhorst, Peter.
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758 |
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|i has work:
|a Measuring quality (Text)
|1 https://id.oclc.org/worldcat/entity/E39PCFxP7Y4D4kfK4G94H8DW9P
|4 https://id.oclc.org/worldcat/ontology/hasWork
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|c print
|z 9783598220333
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|u https://www.degruyter.com/openurl?genre=book&isbn=9783598440281
|z Texto completo
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|a De Gruyter
|b DEGR
|n 9783598440281
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|a 92
|b IZTAP
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