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Measuring Quality : Performance Measurement in Libraries. 2nd revised edition /

The first edition of this handbook appeared in 1996 and dealt with academic libraries. It gained wide acceptance and was translated into five other languages.After ten years the new edition widens the perspective to public libraries and adds indicators for electronic services and cost-effectiveness....

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Poll, Roswitha
Otros Autores: Te Boekhorst, Peter
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Berlin ; Boston : K.G. Saur, [2008]
Edición:2nd rev. ed.
Colección:IFLA Publications ; 127
Temas:
Acceso en línea:Texto completo

MARC

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245 1 0 |a Measuring Quality :  |b Performance Measurement in Libraries. 2nd revised edition /  |c Roswitha Poll, Peter te Boekhorst. 
250 |a 2nd rev. ed. 
264 1 |a Berlin ;  |a Boston :  |b K.G. Saur,  |c [2008] 
264 4 |c ©2007 
300 |a 1 online resource 
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505 0 0 |t Frontmatter --  |t CONTENTS --  |t PREFACE --  |t 1. The role of performance indicators in quality management --  |t 2. Indicators of impact or outcome --  |t 3. Overview of the indicators --  |t 4. Description of the indicators --  |t 5. List of indicators --  |t Backmatter 
546 |a In English. 
588 0 |a Online resource; title from PDF title page (publisher's Web site, viewed Jan. 23, 2017). 
520 |a The first edition of this handbook appeared in 1996 and dealt with academic libraries. It gained wide acceptance and was translated into five other languages.After ten years the new edition widens the perspective to public libraries and adds indicators for electronic services and cost-effectiveness. The handbook has been considerably enlarged, from 17 to 40 indicators. It gives practical help by showing examples of possible results for each indicator. The handbook is intended as practical instrument for the evaluation of library services. Although it aims specifically at academic and public libraries, most indicators will also apply to all other types of libraries. 
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650 0 |a Academic libraries  |x Evaluation. 
650 0 |a Public libraries  |x Evaluation. 
650 6 |a Bibliothèques universitaires  |x Évaluation. 
650 6 |a Bibliothèques publiques  |x Évaluation. 
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650 7 |a Academic libraries  |x Evaluation.  |2 fast  |0 (OCoLC)fst00795036 
650 7 |a Public libraries  |x Evaluation.  |2 fast  |0 (OCoLC)fst01082682 
700 1 |a Te Boekhorst, Peter. 
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