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Tabla de Contenidos:
  • Access to justice fordisadvantaged communities; Contents; Acknowledgements; Abbreviations and glossary; Introduction: accessing social justice in disadvantaged communities; The chapters that follow; 1. Social justice and the welfare state; Social justice and the origins of the post-war welfare state; More recent debates; Neoliberalism and more recent policy developments; Marketisation and public service modernisation; Public service modernisation in practice; 2. Concepts of justice and access to justice; Public policies to promote access to justice; The Carter proposals for reform.
  • Legal aid reforms 2007, following the Carter report in 2006Potential issues for legal professionals; Community Legal Advice Centres and Community Legal Advice Networks; More recent legislative changes; 3. Ethos and values; Contested approaches to the public service ethos, professional ethics and professionalism in the context of public service modernisation; Ethics and the professions; Differing approaches and outcomes; Law Centres, their missions and ethos; Holistic approaches; Collective and preventative approaches to taking up common issues in the pursuit of social justice.
  • Law Centres' ethos: other stakeholders' perspectivesThe benefits of Law Centres' local knowledge and policy inputs; Preventative approaches as part of Law Centres' original social justice mission; 4. Challenges and dilemmas; Recent research findings; Challenges and dilemmas for Law Centres; Financial and administrative challenges; The Legal Services Commission's comments, in contrast; Law Centre perspectives, in response; Education, training and development; Resulting tensions, dilemmas and stress; 5. Public service modernisation, restructuring and recommodification.
  • The Carter reforms and the new managerialismCollective working; Staffing structures; Staffing costs, pay and conditions; Use of volunteers; The use of telephone and internet-based mechanisms for delivering legal advice; Management committees/boards of trustees; Charging clients; 6. Conflict and competition versus collaboration and planning; Pressures to collaborate or to compete; The impact of public service modernisation: an increasingly competitive context; Conflicting pressures; Alternative approaches: partnerships responsive to community needs developed from the bottom up.
  • Key drivers for collaboration, despite the challengesThe role of local authorities in promoting collaboration; Collaborating, competing with or becoming more like the private sector?; 7. Public service modernisation and time; New Public Management, neo-Taylorism and the new organisation of (working) time in the public services; Time pressures and work intensification; Time efficiency: output versus outcome; Time valued and the value of time; Conclusion; 8. Alienation and demoralisation, or continuing labours of love?; Motivations and values; Motivation and gender.