Cargando…
Coordination of Service Offshoring Subsidiaries in Multinational Corporations
The relocation of IT service delivery to low-cost countries is an established business strategy today. Matthias Daub develops a structured framework for the management of service offshore centers taking into account the strategic relevance of the services and the characteristics of their customer re...
| Clasificación: | Libro Electrónico |
|---|---|
| Autor principal: | |
| Autor Corporativo: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Wiesbaden :
Gabler Verlag : Imprint: Gabler Verlag,
2009.
|
| Edición: | 1st ed. 2009. |
| Colección: | mir-Edition,
|
| Temas: | |
| Acceso en línea: | Texto Completo |
Tabla de Contenidos:
- Introduction - Approaching Service Offshoring
- Theoretical Foundations - Developing Building Blocks of Service Offshoring Typology
- Research Model and Propositions - Deriving Typology Dimensions from Organizational Theories
- A Typology of Service Offshoring Subsidiary - Combining Building Blocks and Dimensions
- Methodology - Preparing and Conducting Qualitative Research
- Results - Presenting Four Case Studies of Service Offshoring Subsidiaries in Eastern Europe
- Discussion - Findings from Cross-Case Analysis and Beyond
- Conclusions - What we have learned, What We Have Not learned, and What Might Come Next.