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A Risk-Benefit Perspective on Early Customer Integration

Customer integration in the early innovation phase has been considered the method of choice in theory and practice. Growing experience with the concept has shown unexpected side effects that may even outweigh its recognized advantages. Therefore, management needs to be able to assess in advance whet...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Kausch, Christoph (Autor)
Autor Corporativo: SpringerLink (Online service)
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Heidelberg : Physica-Verlag HD : Imprint: Physica, 2007.
Edición:1st ed. 2007.
Colección:Contributions to Management Science,
Temas:
Acceso en línea:Texto Completo

MARC

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100 1 |a Kausch, Christoph.  |e author.  |4 aut  |4 http://id.loc.gov/vocabulary/relators/aut 
245 1 2 |a A Risk-Benefit Perspective on Early Customer Integration  |h [electronic resource] /  |c by Christoph Kausch. 
250 |a 1st ed. 2007. 
264 1 |a Heidelberg :  |b Physica-Verlag HD :  |b Imprint: Physica,  |c 2007. 
300 |a XVI, 244 p.  |b online resource. 
336 |a text  |b txt  |2 rdacontent 
337 |a computer  |b c  |2 rdamedia 
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490 1 |a Contributions to Management Science,  |x 2197-716X 
505 0 |a Literature review of key issues -- Development of an analysis model for a risk-benefit balance -- Case studies on early customer integration -- Characteristics of successful early customer integration -- Managerial recommendations for advisable envisaged customer integration -- Conclusion. 
520 |a Customer integration in the early innovation phase has been considered the method of choice in theory and practice. Growing experience with the concept has shown unexpected side effects that may even outweigh its recognized advantages. Therefore, management needs to be able to assess in advance whether the involvement of customers will add overall value to each particular innovation project. To support but not to replace the final managerial decision, a mathematical formula is developed. It can be applied to all kinds of process structures, takes into account the risks and benefits contingent on a company's situation as well as risk-reducing and benefit-increasing measures and translates them into numerical values. The resulting figure indicates the prospective value of customer integration in a specific project. . 
650 0 |a Industrial organization. 
650 0 |a Econometrics. 
650 0 |a Technological innovations. 
650 1 4 |a Organization. 
650 2 4 |a Quantitative Economics. 
650 2 4 |a Innovation and Technology Management. 
710 2 |a SpringerLink (Online service) 
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