Advances in Services Innovations

The book documents the state-of-the-art in Services Science. It combines contributions in Service Engineering, Service Management and Service Marketing and helps to develop a roadmap for future R & D activities in these fields. The book is written for researchers in engineering and management.

Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor Corporativo: SpringerLink (Online service)
Otros Autores: Spath, Dieter (Editor ), Fähnrich, Klaus-Peter (Editor )
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Berlin, Heidelberg : Springer Berlin Heidelberg : Imprint: Springer, 2007.
Edición:1st ed. 2007.
Temas:
Industrial engineering.
Production engineering.
Industrial organization.
Industrial and Production Engineering.
Organization.
Acceso en línea:Texto Completo

MARC

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245 1 0 |a Advances in Services Innovations  |h [electronic resource] /  |c edited by Dieter Spath, Klaus-Peter Fähnrich. 
250 |a 1st ed. 2007. 
264 1 |a Berlin, Heidelberg :  |b Springer Berlin Heidelberg :  |b Imprint: Springer,  |c 2007. 
300 |a VIII, 312 p.  |b online resource. 
336 |a text  |b txt  |2 rdacontent 
337 |a computer  |b c  |2 rdamedia 
338 |a online resource  |b cr  |2 rdacarrier 
347 |a text file  |b PDF  |2 rda 
505 0 |a Service Engineering -- Service Engineering: State of the Art and Future Trends -- Service Engineering in Action: The Palm/Erlang-A Queue, with Applications to Call Centers -- Architecture for Service Engineering - The Design and Development of Industrial Service Work -- An engineering tool for the conceptual design of service systems -- Integrated Development of Software and Service - The Challenges of IT-Enabled Service Products -- Service Management -- From Service Management towards Service Competence An Entrepreneurial Approach -- Innovation and Learning in Services - The Involvement of Employees -- Managing Service Networks' Success -- Success Factors in New Service Development and Value Creation through Services -- Service Marketing -- Sustainable Advantages in Service Industries How Can Early Entrants Outperform Latecomers in Service Markets? -- Satisfaction Measurement within the Customer Relationship Life Cycle -- Sustainable Service Research -- Strengthening the Services Sector - Needs for Action and Research -- Standardisation in the Service Sector for Global Markets -- Research and Development for a Sustainable Services Sector -- Future research topics and calls for action. 
520 |a The book documents the state-of-the-art in Services Science. It combines contributions in Service Engineering, Service Management and Service Marketing and helps to develop a roadmap for future R & D activities in these fields. The book is written for researchers in engineering and management. 
650 0 |a Industrial engineering. 
650 0 |a Production engineering. 
650 0 |a Industrial organization. 
650 1 4 |a Industrial and Production Engineering. 
650 2 4 |a Organization. 
700 1 |a Spath, Dieter.  |e editor.  |4 edt  |4 http://id.loc.gov/vocabulary/relators/edt 
700 1 |a Fähnrich, Klaus-Peter.  |e editor.  |4 edt  |4 http://id.loc.gov/vocabulary/relators/edt 
710 2 |a SpringerLink (Online service) 
773 0 |t Springer Nature eBook 
776 0 8 |i Printed edition:  |z 9783540817512 
776 0 8 |i Printed edition:  |z 9783642067549 
776 0 8 |i Printed edition:  |z 9783540298588 
856 4 0 |u https://doi.uam.elogim.com/10.1007/978-3-540-29860-1  |z Texto Completo 
912 |a ZDB-2-ENG 
912 |a ZDB-2-SXE 
950 |a Engineering (SpringerNature-11647) 
950 |a Engineering (R0) (SpringerNature-43712) 

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