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Medical Office Management Developing and Managing Systems with High Quality Customer Service /

The present book aims to assist and guide medical doctors in any specialty to manage his/her own clinic or office, allowing a higher and better development of its team/staff and providing tools for a high quality service to patients and customers. It is devoted to be the background for any medical d...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Campiolo, Márcia R. F. (Autor)
Autor Corporativo: SpringerLink (Online service)
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Cham : Springer International Publishing : Imprint: Springer, 2016.
Edición:1st ed. 2016.
Temas:
Acceso en línea:Texto Completo
Tabla de Contenidos:
  • Chapter 1 Introduction
  • Chapter 2 The World Today-Understanding how the client Arrived to the Current Profile
  • Chapter 3 The Doctor's Office Clients
  • Chapter 4 Ensuring Customer Loyalty: The Challenge of a Long-Lasting and Stable Relationship.-Chapter 5 Selecting New Members for the Clinic's Staff: The Search for New Talents
  • Chapter 6 The Preparation of the Clinic's Staff
  • Chapter 7 Basic Areas of Customer Service in Medical Clinics
  • Chapter 8 The Process of Communicating with the Client
  • Chapter 9 Managing the Client's Time Perception
  • Chapter 10 Pearls of Wisdom in Customer Service-Real-Life Stories.