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Medical Office Management Developing and Managing Systems with High Quality Customer Service /
The present book aims to assist and guide medical doctors in any specialty to manage his/her own clinic or office, allowing a higher and better development of its team/staff and providing tools for a high quality service to patients and customers. It is devoted to be the background for any medical d...
| Clasificación: | Libro Electrónico |
|---|---|
| Autor principal: | |
| Autor Corporativo: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Cham :
Springer International Publishing : Imprint: Springer,
2016.
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| Edición: | 1st ed. 2016. |
| Temas: | |
| Acceso en línea: | Texto Completo |
MARC
| LEADER | 00000nam a22000005i 4500 | ||
|---|---|---|---|
| 001 | 978-3-319-13887-9 | ||
| 003 | DE-He213 | ||
| 005 | 20220114133842.0 | ||
| 007 | cr nn 008mamaa | ||
| 008 | 160303s2016 sz | s |||| 0|eng d | ||
| 020 | |a 9783319138879 |9 978-3-319-13887-9 | ||
| 024 | 7 | |a 10.1007/978-3-319-13887-9 |2 doi | |
| 050 | 4 | |a RA5 | |
| 072 | 7 | |a MBPM |2 bicssc | |
| 072 | 7 | |a MED002000 |2 bisacsh | |
| 072 | 7 | |a MBPM |2 thema | |
| 082 | 0 | 4 | |a 353.6 |2 23 |
| 100 | 1 | |a Campiolo, Márcia R. F. |e author. |4 aut |4 http://id.loc.gov/vocabulary/relators/aut | |
| 245 | 1 | 0 | |a Medical Office Management |h [electronic resource] : |b Developing and Managing Systems with High Quality Customer Service / |c by Márcia R. F. Campiolo. |
| 250 | |a 1st ed. 2016. | ||
| 264 | 1 | |a Cham : |b Springer International Publishing : |b Imprint: Springer, |c 2016. | |
| 300 | |a XVI, 163 p. 17 illus., 1 illus. in color. |b online resource. | ||
| 336 | |a text |b txt |2 rdacontent | ||
| 337 | |a computer |b c |2 rdamedia | ||
| 338 | |a online resource |b cr |2 rdacarrier | ||
| 347 | |a text file |b PDF |2 rda | ||
| 505 | 0 | |a Chapter 1 Introduction -- Chapter 2 The World Today-Understanding how the client Arrived to the Current Profile -- Chapter 3 The Doctor's Office Clients -- Chapter 4 Ensuring Customer Loyalty: The Challenge of a Long-Lasting and Stable Relationship.-Chapter 5 Selecting New Members for the Clinic's Staff: The Search for New Talents -- Chapter 6 The Preparation of the Clinic's Staff -- Chapter 7 Basic Areas of Customer Service in Medical Clinics -- Chapter 8 The Process of Communicating with the Client -- Chapter 9 Managing the Client's Time Perception -- Chapter 10 Pearls of Wisdom in Customer Service-Real-Life Stories. | |
| 520 | |a The present book aims to assist and guide medical doctors in any specialty to manage his/her own clinic or office, allowing a higher and better development of its team/staff and providing tools for a high quality service to patients and customers. It is devoted to be the background for any medical doctor's success in personal career, serving as a foundation for professional growth. In last instance, Medical Office Management is intended to be a practical manual for easy day to day application in medical clinics. | ||
| 650 | 0 | |a Public health administration. | |
| 650 | 0 | |a Business. | |
| 650 | 0 | |a Management science. | |
| 650 | 0 | |a Psychological consultation. | |
| 650 | 1 | 4 | |a Health Administration. |
| 650 | 2 | 4 | |a Business and Management. |
| 650 | 2 | 4 | |a Consulting. |
| 710 | 2 | |a SpringerLink (Online service) | |
| 773 | 0 | |t Springer Nature eBook | |
| 776 | 0 | 8 | |i Printed edition: |z 9783319138862 |
| 776 | 0 | 8 | |i Printed edition: |z 9783319138886 |
| 856 | 4 | 0 | |u https://doi.uam.elogim.com/10.1007/978-3-319-13887-9 |z Texto Completo |
| 912 | |a ZDB-2-SME | ||
| 912 | |a ZDB-2-SXM | ||
| 950 | |a Medicine (SpringerNature-11650) | ||
| 950 | |a Medicine (R0) (SpringerNature-43714) | ||