After-sales Service of Engineering Industrial Assets A Reference Framework for Warranty Management /

This book explores the practical implementation of an advanced after-sales management framework devoted to warranty management. The framework is intended for companies producing either standardized or customized products, and such a management tool will facilitate organizational improvement and supp...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autores principales: González-Prida Díaz, Vicente (Autor), Crespo Márquez, Adolfo (Autor)
Autor Corporativo: SpringerLink (Online service)
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Cham : Springer International Publishing : Imprint: Springer, 2014.
Edición:1st ed. 2014.
Temas:
Security systems.
Industrial Management.
Technological innovations.
Security Science and Technology.
Innovation and Technology Management.
Acceso en línea:Texto Completo

MARC

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100 1 |a González-Prida Díaz, Vicente.  |e author.  |4 aut  |4 http://id.loc.gov/vocabulary/relators/aut 
245 1 0 |a After-sales Service of Engineering Industrial Assets  |h [electronic resource] :  |b A Reference Framework for Warranty Management /  |c by Vicente González-Prida Díaz, Adolfo Crespo Márquez. 
250 |a 1st ed. 2014. 
264 1 |a Cham :  |b Springer International Publishing :  |b Imprint: Springer,  |c 2014. 
300 |a XXII, 318 p. 106 illus., 4 illus. in color.  |b online resource. 
336 |a text  |b txt  |2 rdacontent 
337 |a computer  |b c  |2 rdamedia 
338 |a online resource  |b cr  |2 rdacarrier 
347 |a text file  |b PDF  |2 rda 
505 0 |a 1. Introduction -- 2. Current Issues in Warranty Management -- 3. A Reference Framework for Warranty Management -- 4. Development of the Framework Stages -- 5. Extensions to the Framework -- 6. Results and Conclusions. 
520 |a This book explores the practical implementation of an advanced after-sales management framework devoted to warranty management. The framework is intended for companies producing either standardized or customized products, and such a management tool will facilitate organizational improvement and support innovative decision making processes for technical assistance in after-sales services.  "After-sales Service of Engineering Industrial Assets" comprises a proposal for a warranty management framework, with an account of the different methods that can be used to improve decision making in the different stages of the after-sales service management process, and strategies for strengthening the structure and foundations of the framework. A review of the fundamental issues and current research topics in warranty management and after sales services is also provided, which is exemplified by a case study. This book is intended for postgraduates, researchers and engineers who are interested in aftersales management, assets engineering and warranty management. 
650 0 |a Security systems. 
650 0 |a Industrial Management. 
650 0 |a Technological innovations. 
650 1 4 |a Security Science and Technology. 
650 2 4 |a Industrial Management. 
650 2 4 |a Innovation and Technology Management. 
700 1 |a Crespo Márquez, Adolfo.  |e author.  |4 aut  |4 http://id.loc.gov/vocabulary/relators/aut 
710 2 |a SpringerLink (Online service) 
773 0 |t Springer Nature eBook 
776 0 8 |i Printed edition:  |z 9783319037110 
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776 0 8 |i Printed edition:  |z 9783319346793 
856 4 0 |u https://doi.uam.elogim.com/10.1007/978-3-319-03710-3  |z Texto Completo 
912 |a ZDB-2-ENG 
912 |a ZDB-2-SXE 
950 |a Engineering (SpringerNature-11647) 
950 |a Engineering (R0) (SpringerNature-43712) 

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