Cargando…
Non-Linguistic Analysis of Call Center Conversations
The book focuses on the part of the audio conversation not related to language such as speaking rate (in terms of number of syllables per unit time) and emotion centric features. This text examines using non-linguistics features to infer information from phone calls to call centers. The author analy...
| Clasificación: | Libro Electrónico |
|---|---|
| Autor principal: | |
| Autor Corporativo: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Cham :
Springer International Publishing : Imprint: Springer,
2015.
|
| Edición: | 1st ed. 2015. |
| Colección: | SpringerBriefs in Electrical and Computer Engineering,
|
| Temas: | |
| Acceso en línea: | Texto Completo |
MARC
| LEADER | 00000nam a22000005i 4500 | ||
|---|---|---|---|
| 001 | 978-3-319-00897-4 | ||
| 003 | DE-He213 | ||
| 005 | 20220116212630.0 | ||
| 007 | cr nn 008mamaa | ||
| 008 | 140802s2015 sz | s |||| 0|eng d | ||
| 020 | |a 9783319008974 |9 978-3-319-00897-4 | ||
| 024 | 7 | |a 10.1007/978-3-319-00897-4 |2 doi | |
| 050 | 4 | |a TK5102.9 | |
| 072 | 7 | |a TJF |2 bicssc | |
| 072 | 7 | |a UYS |2 bicssc | |
| 072 | 7 | |a TEC008000 |2 bisacsh | |
| 072 | 7 | |a TJF |2 thema | |
| 072 | 7 | |a UYS |2 thema | |
| 082 | 0 | 4 | |a 621.382 |2 23 |
| 100 | 1 | |a Kopparapu, Sunil Kumar. |e author. |4 aut |4 http://id.loc.gov/vocabulary/relators/aut | |
| 245 | 1 | 0 | |a Non-Linguistic Analysis of Call Center Conversations |h [electronic resource] / |c by Sunil Kumar Kopparapu. |
| 250 | |a 1st ed. 2015. | ||
| 264 | 1 | |a Cham : |b Springer International Publishing : |b Imprint: Springer, |c 2015. | |
| 300 | |a XII, 83 p. 47 illus., 26 illus. in color. |b online resource. | ||
| 336 | |a text |b txt |2 rdacontent | ||
| 337 | |a computer |b c |2 rdamedia | ||
| 338 | |a online resource |b cr |2 rdacarrier | ||
| 347 | |a text file |b PDF |2 rda | ||
| 490 | 1 | |a SpringerBriefs in Electrical and Computer Engineering, |x 2191-8120 | |
| 505 | 0 | |a Overview -- Voice Analytics Process -- Call Center Linguistic Analytics -- Non-linguistic Speech Processing -- Case Study.-Conclusions. | |
| 520 | |a The book focuses on the part of the audio conversation not related to language such as speaking rate (in terms of number of syllables per unit time) and emotion centric features. This text examines using non-linguistics features to infer information from phone calls to call centers. The author analyzes "how" the conversation happens and not "what" the conversation is about by audio signal processing and analysis. | ||
| 650 | 0 | |a Signal processing. | |
| 650 | 0 | |a Natural language processing (Computer science). | |
| 650 | 0 | |a Linguistics. | |
| 650 | 1 | 4 | |a Signal, Speech and Image Processing . |
| 650 | 2 | 4 | |a Natural Language Processing (NLP). |
| 650 | 2 | 4 | |a Linguistics. |
| 710 | 2 | |a SpringerLink (Online service) | |
| 773 | 0 | |t Springer Nature eBook | |
| 776 | 0 | 8 | |i Printed edition: |z 9783319008981 |
| 776 | 0 | 8 | |i Printed edition: |z 9783319008967 |
| 830 | 0 | |a SpringerBriefs in Electrical and Computer Engineering, |x 2191-8120 | |
| 856 | 4 | 0 | |u https://doi.uam.elogim.com/10.1007/978-3-319-00897-4 |z Texto Completo |
| 912 | |a ZDB-2-ENG | ||
| 912 | |a ZDB-2-SXE | ||
| 950 | |a Engineering (SpringerNature-11647) | ||
| 950 | |a Engineering (R0) (SpringerNature-43712) | ||