Cargando…
An Intelligent Customer Complaint Management System with Application to the Transport and Logistics Industry
This thesis addresses the issue of customer complaints in the context of Customer Relationship Management (CRM). Following a comprehensive survey of the current literature on CRM, it describes the development of a new intelligent CRM (I-CRM) framework, which integrates in a single approach different...
| Clasificación: | Libro Electrónico |
|---|---|
| Autor principal: | |
| Autor Corporativo: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Cham :
Springer International Publishing : Imprint: Springer,
2013.
|
| Edición: | 1st ed. 2013. |
| Colección: | Springer Theses, Recognizing Outstanding Ph.D. Research,
|
| Temas: | |
| Acceso en línea: | Texto Completo |
MARC
| LEADER | 00000nam a22000005i 4500 | ||
|---|---|---|---|
| 001 | 978-3-319-00324-5 | ||
| 003 | DE-He213 | ||
| 005 | 20220118115931.0 | ||
| 007 | cr nn 008mamaa | ||
| 008 | 130613s2013 sz | s |||| 0|eng d | ||
| 020 | |a 9783319003245 |9 978-3-319-00324-5 | ||
| 024 | 7 | |a 10.1007/978-3-319-00324-5 |2 doi | |
| 050 | 4 | |a Q342 | |
| 072 | 7 | |a UYQ |2 bicssc | |
| 072 | 7 | |a TEC009000 |2 bisacsh | |
| 072 | 7 | |a UYQ |2 thema | |
| 082 | 0 | 4 | |a 006.3 |2 23 |
| 100 | 1 | |a Faed, Alireza. |e author. |4 aut |4 http://id.loc.gov/vocabulary/relators/aut | |
| 245 | 1 | 3 | |a An Intelligent Customer Complaint Management System with Application to the Transport and Logistics Industry |h [electronic resource] / |c by Alireza Faed. |
| 250 | |a 1st ed. 2013. | ||
| 264 | 1 | |a Cham : |b Springer International Publishing : |b Imprint: Springer, |c 2013. | |
| 300 | |a XXII, 349 p. |b online resource. | ||
| 336 | |a text |b txt |2 rdacontent | ||
| 337 | |a computer |b c |2 rdamedia | ||
| 338 | |a online resource |b cr |2 rdacarrier | ||
| 347 | |a text file |b PDF |2 rda | ||
| 490 | 1 | |a Springer Theses, Recognizing Outstanding Ph.D. Research, |x 2190-5061 | |
| 520 | |a This thesis addresses the issue of customer complaints in the context of Customer Relationship Management (CRM). Following a comprehensive survey of the current literature on CRM, it describes the development of a new intelligent CRM (I-CRM) framework, which integrates in a single approach different innovative analytical methods. Unlike conventional approaches, this new methodology can handle customer complaints with respect to different variables, thus allowing organizations to find their key customers and key complaints, and to address and provide solutions for their major complaints, hence promoting business development. The thesis also describes the successful application of the method to a real-world case: the virtually immeasurable number of complaints from truck drivers at the port city Fremantle in Western Australia. | ||
| 650 | 0 | |a Computational intelligence. | |
| 650 | 0 | |a Industrial Management. | |
| 650 | 0 | |a Business information services. | |
| 650 | 1 | 4 | |a Computational Intelligence. |
| 650 | 2 | 4 | |a Industrial Management. |
| 650 | 2 | 4 | |a IT in Business. |
| 710 | 2 | |a SpringerLink (Online service) | |
| 773 | 0 | |t Springer Nature eBook | |
| 776 | 0 | 8 | |i Printed edition: |z 9783319003252 |
| 776 | 0 | 8 | |i Printed edition: |z 9783319033433 |
| 776 | 0 | 8 | |i Printed edition: |z 9783319003238 |
| 830 | 0 | |a Springer Theses, Recognizing Outstanding Ph.D. Research, |x 2190-5061 | |
| 856 | 4 | 0 | |u https://doi.uam.elogim.com/10.1007/978-3-319-00324-5 |z Texto Completo |
| 912 | |a ZDB-2-ENG | ||
| 912 | |a ZDB-2-SXE | ||
| 950 | |a Engineering (SpringerNature-11647) | ||
| 950 | |a Engineering (R0) (SpringerNature-43712) | ||