Service Design and Delivery

Service Design and Delivery provides a comprehensive overview of the increasingly important role played by the service industry. Focusing on the development of different processes employed by service organizations, the book emphasizes management of service in relation to products. It not only explor...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor Corporativo: SpringerLink (Online service)
Otros Autores: Macintyre, Mairi (Editor ), Parry, Glenn (Editor ), Angelis, Jannis (Editor )
Formato: Electrónico eBook
Idioma:Inglés
Publicado: New York, NY : Springer US : Imprint: Springer, 2011.
Edición:1st ed. 2011.
Colección:Service Science: Research and Innovations in the Service Economy,
Temas:
Electronic data processing-Management.
Management.
Operations research.
Business information services.
IT Operations.
Operations Research and Decision Theory.
IT in Business.
Acceso en línea:Texto Completo
Tabla de Contenidos:
  • Understanding Services and the Customer Response
  • Goods, Products and Services
  • The IBM Story
  • Rethinking Lean Service
  • Transformations Path of the ICI Explosive Business
  • Shifting from Production to Service to Experience-based Operations
  • Complex Deployed Responsive Service
  • A Multi-organisational Approach to Service Delivery
  • Through Life Costing
  • The Practitioner View
  • Are You Being Served?

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