Technical Support Essentials Advice to Succeed in Technical Support /

Technical Support Essentials is a book about the many facets of technical support. It attempts to provide a wide array of topics to serve as points of improvement, discussion, or simply topics that you might want to learn. The topics range from good work habits to the way technical support groups es...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autores principales: Sanchez, Andrew (Autor), Sleeth, Karen (Autor)
Autor Corporativo: SpringerLink (Online service)
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Berkeley, CA : Apress : Imprint: Apress, 2009.
Edición:1st ed. 2009.
Temas:
Business.
Management science.
Computer networks .
Business and Management.
Computer Communication Networks.
Acceso en línea:Texto Completo
Tabla de Contenidos:
  • Advice for Dealing with Yourself and Your Work
  • Your Work Ethic
  • Intricacies of the Field
  • Your Work Practices
  • Working with Others
  • The Technical Support Group
  • The Technical Support Colleague
  • Leadership in Support
  • The Support Organization
  • Support Roles and Behaviors
  • Structures and Tiers
  • Process and Practice
  • Working with Customers
  • Customer Service
  • Communications
  • Perspectives.

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