Manage IT! Organizing IT Demand and IT Supply /

Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Thiadens, Theo (Autor)
Autor Corporativo: SpringerLink (Online service)
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Dordrecht : Springer Netherlands : Imprint: Springer, 2005.
Edición:1st ed. 2005.
Temas:
Computer networks .
Strategic planning.
Leadership.
Computer science.
Computer engineering.
Computer systems.
Electronic data processing-Management.
Computer Communication Networks.
Business Strategy and Leadership.
Computer Science.
Computer Engineering and Networks.
Computer System Implementation.
IT Operations.
Acceso en línea:Texto Completo
Tabla de Contenidos:
  • IT management: The basis
  • The basis of the field
  • Supplying IT products and services within an architecture
  • Traditional IT management: organizing demand and supply
  • Task focussed and simultaneous process-focussed supply of facilities
  • The demand-side: functional management (using the method BiSL)
  • The supply-side: application management (using the method ASL)
  • The supply-side: exploitation (using methods like ITIL, MOF-MSF/eTOM)
  • Organizing IT Tasks and Processes
  • Controlling IT facilities
  • Controlling IT facilities (IT governance)
  • House in order: evaluating and improving
  • Innovation from the customer and the chain perspective
  • Aspects of IT management
  • The financial aspects
  • The personnel aspects
  • Procurement of IT products and services (using the method ISPL)
  • Controlling contracts using service level agreements
  • Securing IT facilities (according to amongst others ISO 17799)
  • Standardization of content, process and product
  • IT management tomorrow
  • IT management en route to 2027 (a.o. ITIM).

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